Booking conditions.

An enquiry is not a booking

An enquiry sent through the website does not hold any dates and does not guarantee availability. It allows On the Roof to assess your project according to the requested configuration, capacity, house conditions and actual availability.

Confirmation

A stay, event or production is confirmed only once written confirmation has been sent, a quotation has been accepted or the applicable booking engine has validated the booking. No contract is formed before that stage.

Configurations

The configurations presented are The Penthouse, The Room and The Private Floor. The Private Floor means the fully private floor: The Penthouse + The Room + rooftop. Access to the rooftop, balconies, indoor spaces and equipment depends solely on the configuration expressly confirmed.

Services during your stay

For The Room, the bed is made daily and bath towels are changed every other day. For The Penthouse and The Private Floor, housekeeping takes place every other day, or less often if guests prefer not to be disturbed. For all three options, guests can have a direct conversation with the concierge team on WhatsApp. Practical arrangements are set out in the booking confirmation.

Prices, payment and insurance

Prices, any taxes, payment terms, security deposit, insurance, included services and options are stated in the quotation, confirmation or applicable booking engine before any commitment is made.

Changes, cancellation and rescheduling

Free cancellation up to 14 days before arrival.

Professional and event formats

For events and productions, the authorised use, spaces, capacity, hours, equipment, sound conditions and any services are set out in the applicable proposal or quotation. All use remains subject to the house rules.

Events end no later than 22:00.